At Online Trouble Shooters, we strive to provide high-quality services to address your technical issues efficiently and effectively. However, due to the nature of the services we provide, we have established the following refund policy:

Service Activation and No Refunds

Once our services have been activated and work has commenced on troubleshooting or resolving your technical issues, no refunds will be issued. This includes, but is not limited to, diagnostic assessments, troubleshooting sessions, and any other services provided.

Pre-Service Cancellation

If you wish to cancel your service request, you must do so prior to the activation of services. Once service activation has begun, you will be charged in full, and no refunds will be provided.

Exceptions

In rare and exceptional circumstances, if you feel that our service was not delivered as described or if we failed to address your issue, please contact our customer support team within 7 days of service activation. We will review your case on an individual basis and may offer a resolution, but refunds will not be provided.

Service Delivery Guarantee

We are committed to providing quality service. If at any time you are not satisfied with the troubleshooting assistance provided, please reach out to us so that we can attempt to resolve the issue. However, after service has been completed, the no-refund policy remains in effect.

Agreement

By requesting and paying for our services, you acknowledge and agree to the terms of this refund policy.

If you have any questions or concerns regarding this policy, please contact our support team before proceeding with the service request.

Thank you for choosing Online Trouble Shooters. We appreciate your understanding.